SupportYourApp

More roles at SupportYourApp

(fluent English & French) Customer Support Consultant (Remote)

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 13 days ago · Added 12 days ago

First listed 13 days ago and still open.

Salary

Not stated

Location

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation in USD;

Remote flexibility

Region Restricted

Remote work is allowed, but the listing limits candidates to Tunis, Tunisia, Tunis, Tunis Governorate, Tunisia, Tunis, Tunis Governorate, Tunisia, Remote.

What the employer says

Source listing states candidate location: "Tunis, Tunisia, Tunis, Tunis Governorate, Tunisia, Tunis, Tunis Governorate, Tunisia, Remote"

What Nomaders makes of it

Nomaders could not match this to a wider region
Check the original posting

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“At least 6-12 months of experience in customer support;”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via emails, chats and calls;

Follow internal procedures and SOPs;

Collaborate with internal teams to ensure efficient issue resolution;

Handle sensitive customer data with care and security;

Apply the latest and greatest customer happiness practices;

Maintain deep understanding of client solutions and meet KPI;

Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Fluency in French and English (C1 or higher), both spoken and written;

At least 6-12 months of experience in customer support;

Strong analytical thinking and research skills;

Positive, proactive and responsible attitude;

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

Flexible schedule;

Opportunity to cooperate fully remotely;

Inclusive international environment;

Compensation in USD;

Rewards for referring friends;

Balance between project workload and personal time, but also – internal health policy;

Requirements

·Positive, proactive and responsible attitude;
·Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
·Flexible schedule;
·Opportunity to cooperate fully remotely;
·Inclusive international environment;

Benefits

·Flexible schedule;
·Opportunity to cooperate fully remotely;
·Inclusive international environment;
·Compensation in USD;
·Rewards for referring friends;

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 13d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.