SupportYourApp

(Fluent English & Spanish) Community Operations Specialist (remote)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Chile

From the listing details: Source listing states candidate location: "Santiago, Chile, Santiago, Santiago Metropolitan Region, Chile, Santiago, Santiago Metropolitan Region, Chile, Remote"

Employer listed it 7 days ago · Added 6 days ago

First listed 7 days ago and still open.

Salary

Not stated

Location

Listed for Chile

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2;
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation in USD;

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Chile. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Santiago, Chile, Santiago, Santiago Metropolitan Region, Chile, Santiago, Santiago Metropolitan Region, Chile, Remote"

What Nomaders makes of it

Residency required in Chile
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Source, contact and activate creators for projects and missions;

Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;

Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;

Handle operational issues and escalations by investigating and driving them to resolution;

Collaborate with other agents and cross-functional teams to ensure effective operations;

Proactively identify and address issues to keep projects and market operations running smoothly;

Investigate fraud and risk cases, taking appropriate action when needed;

Track operational performance and KPIs using Google Sheets and internal tools;

Identify recurring issues and contribute to process and operational improvements;

What you need to succeed in this role:

Native Spanish and excellent English communication skills (both written and verbal at C1 level) is a must ;

Solution-oriented mindset with solid project management skills;

Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;

Ability to organize tasks, set priorities, and drive execution autonomously;

Proactive approach with strong ownership of tasks and responsibilities;

Detail-oriented approach;

Excellent communication and interpersonal skills;

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

Previous experience in operations, project coordination, creator/account management or marketplace operations;

Requirements

·Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;
·Ability to organize tasks, set priorities, and drive execution autonomously;
·Proactive approach with strong ownership of tasks and responsibilities;
·Detail-oriented approach;
·Excellent communication and interpersonal skills;

Benefits

·Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2;
·Opportunity to cooperate fully remotely;
·Inclusive international environment;
·Compensation in USD;
·Rewards for referring friends;

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.