Pavago
More roles at PavagoBilingual Medical Customer Service Representative (English & Spanish)
Remote role where the employee must remain based in a particular country.
Listed for Ecuador
From the listing details: Source listing states candidate location: "Ecuador, Remote"
Employer listed it 13 days ago · Added 12 days ago
First listed 13 days ago and still open.
Salary
Not stated
Location
Listed for Ecuador
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Contractor Location: LATAM Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Contractor Location: LATAM Working Hours: U.S.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Ecuador. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Ecuador, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Written as a nice-to-have
- “Preferred Experience”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Bilingual Patient Concierge (English/Spanish) – Remote | LATAM
Position Type: Full-Time, Remote Contractor Location: LATAM Working Hours: U.S. Eastern Time (EST)
About the Role
At Pavago, we’re hiring a Bilingual Patient Concierge (English/Spanish) for one of our U.S.-based healthcare clients to provide compassionate, professional, and timely support throughout the patient journey.
This is a highly patient-facing role where you’ll serve as one of the first points of contact for new and existing patients. You’ll handle inquiries, schedule consultations and appointments, coordinate follow-ups, maintain accurate patient records, and ensure every interaction feels warm, organized, and supportive.
We’re looking for someone who genuinely enjoys helping people and can build trust quickly over the phone. You should be fluent in both English and Spanish , with clear and easily understandable spoken English.
If you combine empathy with strong organization, attention to detail, and a professional phone presence, this role is a strong fit.
What You’ll Own
Patient Support & Communication
Provide exceptional patient support through phone, SMS, and email .
Respond to new patient inquiries and guide patients through consultation and scheduling processes.
Communicate confidently and compassionately in both English and Spanish .
Follow established call flows while keeping conversations natural and engaging.
Listen carefully to patient concerns and provide clear, professional responses.
Create a welcoming and reassuring experience during every interaction.
Appointment Scheduling & Follow-Up
Schedule consultations and appointments accurately.
Collect and verify required patient intake information.
Manage follow-ups and ensure no patient inquiry is overlooked.
Coordinate with clinics and providers to support smooth scheduling.
Keep patients informed about next steps and appointment-related information.
Maintain organized follow-up workflows across multiple patient conversations.
Documentation & Systems Management
Accurately document patient interactions, requests, and outcomes.
Requirements
- ·You naturally communicate with empathy and patience.
- ·You can build trust quickly with patients.
- ·You remain composed when handling sensitive or concerned callers.
- ·You’re highly organized and comfortable managing multiple conversations and follow-ups.
- ·You can follow structured processes without sounding scripted.
Benefits
- ·Full-time remote contractor position.
- ·Stable 40-hour workweek .
- ·Paid lunch and daily break periods.
- ·Paid time off package.
- ·Major U.S. holidays off.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.