Pavago

Customer Service Representative

Work from home

Remote role where the employee must remain based in a particular country.

United Arab Emirates only

From the listing details: Source listing states candidate location: "Dubai, United Arab Emirates, Dubai, United Arab Emirates, Dubai, Dubai, United Arab Emirates, Remote"

Employer listed it 4 months ago · Added 2 weeks ago

Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

United Arab Emirates only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Position Type: Full-Time, Remote Working Hours: U.S.
Where you can work from: Location eligibility not confirmed
Contract: Position Type: Full-Time, Remote Working Hours: U.S.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United Arab Emirates. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Dubai, United Arab Emirates, Dubai, United Arab Emirates, Dubai, Dubai, United Arab Emirates, Remote"

What Nomaders makes of it

Residency required in United Arab Emirates
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Experience using at least one platform:”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.S. Hours

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (flexibility for evenings/weekends based on client needs)

About the Role

We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .

You’ll be the frontline voice of the company , responsible for:

Resolving customer issues quickly

Delivering a positive support experience

Maintaining strong communication under pressure

If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.

What You’ll Own

Customer Interaction & Issue Resolution

Handle 50–100 daily support tickets using platforms like:

Zendesk

Freshdesk

Salesforce Service Cloud

Respond via:

Phone

Live chat

Social channels

Aim for first-contact resolution (FCR)

Escalate complex issues to Tier 2 or technical teams

Ticket & SLA Management

Prioritize tickets based on urgency and SLA requirements

Requirements

·Track and manage open cases to ensure timely resolution
·Document all interactions clearly in the system
·Maintain organized and complete ticket records
·Knowledge Base & Efficiency
·Update internal knowledge bases and FAQs

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Pavago, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.