NeoWork
More roles at NeoWorkBilingual Help Desk & Client Support Specialist
Remote role where the employee must remain based in a particular country.
Colombia only
From the listing details: Source listing states candidate location: "Colombia, Remote"
Employer listed it 8 days ago 路 Added 6 days ago
First listed 8 days ago and still open.
Salary
Not stated
Location
Colombia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
In addition to the base salary, performance-based incentives are provided.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Colombia, Remote"
What Nomaders makes of it
- Residency required in Colombia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.
You will act as the founder鈥檚 right hand by taking over support, administrative tasks, and client-facing responsibilities. This position is ideal for someone who enjoys problem-solving, has a service-driven mindset, and feels comfortable working in fast-moving environments. As the company grows, this role can evolve into a Team Lead position. Responsibilities
Primary Support Tasks
Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar).
Guide clients through settings, integrations, and basic troubleshooting.
Provide Tier-1 help desk support and answer technical questions.
Conduct B2B interpretation between English and Spanish during vendor conversations.
Offer light customer success support to ensure smooth adoption of the platforms.
Secondary Administrative Tasks
Manage scheduling, follow-ups, and information organization.
Assist with general operational tasks that free up the founder's time.
Help coordinate communication between clients and vendors when needed.
Requirements
Must-Have Skills
Fluent English and Fluent Spanish, able to switch between both languages comfortably.
Ability to understand multiple Spanish dialects and US accents.
Experience in help desk, support, customer service, or virtual assistant鈥搕ype roles.
Strong client-facing communication and active listening.
Tech-savvy and quick to learn new restaurant or ordering software.
Highly empathetic, customer-centric, and patient.
Organized, able to juggle many small tasks and follow through.
Proactive mindset and comfortable working with ambiguity.
Nice-to-Have
Experience with UberEats, DoorDash, or other restaurant tech systems.
Requirements
- 路Must-Have Skills
- 路Fluent English and Fluent Spanish, able to switch between both languages comfortably.
- 路Ability to understand multiple Spanish dialects and US accents.
- 路Experience in help desk, support, customer service, or virtual assistant鈥搕ype roles.
- 路Strong client-facing communication and active listening.
Benefits
- 路We offer health insurance for contractors
- 路Holiday Extra Pay
- 路The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- 路This is a 100% home-based position
- 路We prioritize the mental health of our team members and offer mental health days to support their well-being.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at NeoWork, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated 路 You'll be taken to the employer's careers page.