Hunt St
Senior E-commerce Customer Service & Operations Coordinator (028 - 1315)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 8 days ago · Added today
First listed 8 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $120k–$170k a year, a typical range taken from 106 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Senior E-commerce Customer Service & Operations Coordinator
Compensation range: $1500-$2000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: Full-time, The volume of work genuinely requires someone across core AEST hours Monday to Friday
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally engaged as an Independent Contractor (ICA). We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home.
Who The Client Is: Our client is an Australian health and wellbeing e-commerce business. They are growing into three complementary brands and expanding their international sales, manufacturing and warehousing.
Their customers are loyal, highly informed and exacting about ingredients and sourcing. Many are navigating chronic health challenges and value sensitive, personalised support from people who listen carefully.
Role Overview:
Our client is looking for an experienced, hands-on operator who enjoys bringing structure to a busy business, looking ahead and making things happen.
Customer service and Operations are the heart of this role. You will be the sole customer service specialist across the existing business and the new brands as they launch, and you will own inventory forecasting, purchasing and international logistics. Alongside that, you will provide proactive executive support to a three-person leadership team, keeping their schedules, priorities and commitments on track.
Success here looks like customers feeling heard, stock arriving at the right time and cost, records staying accurate, and a leadership team that has visibility without having to chase. This is a chance to work closely with the founders, take meaningful ownership, and help build the operational foundations of an international health and wellbeing group.
Key Responsibilities:
1. Customer Care, From First Enquiry To Resolution
Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements
Handle WooCommerce order corrections and maintain clear, accurate customer records
Provide thoughtful, accurate responses using approved product information, and follow every issue through to resolution
2. Inventory Forecasting and Purchasing
Build product-level demand forecasts and replenishment plans, accounting for sales trends, supplier lead times, minimum order quantities, safety stock and shelf life
Forecast purchasing expenditure and landed costs across currencies, including product, freight and import costs
Manage purchase orders and routine replenishment independently within agreed budgets and purchasing parameters, balancing stock availability with cash flow
3. International Logistics and Supplier Coordination
Coordinate ordering from established brands and the client’s own manufacturing partners, primarily in the US
Stay ahead of production schedules, supplier updates and shipping deadlines
Requirements
- ·Required Skills and Qualifications:
- ·Proven hands-on experience in e-commerce customer service, inventory forecasting, purchasing and international logistics, including supplier and 3PL coordination
- ·Expert-level written and spoken English, with natural, precise communication and excellent judgement around tone
- ·Strong spreadsheet and numerical skills, including cost forecasting, multi-currency calculations and turning reports into practical decisions
- ·Hands-on WordPress and WooCommerce experience, with the ability to follow detailed brand guidelines accurately
Benefits
- ·Work Arrangement & Expectations:
- ·This is a remote role that will be set up as an independent contractor engagement.
- ·To ensure alignment and transparency, successful candidates will be expected to:
- ·Be available for meetings and collaboration during core AEST business hours.
- ·Disclose any existing ongoing roles or client work.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $170k per year · You'll be taken to Hunt St's application page. They are recruiting on behalf of a client.