Hunt St
Administrative & Customer Coordinator (HubSpot) (008-01347)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 4 days ago · Found 2h ago
First listed 4 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Administrative & Customer Coordinator (HubSpot)
Compensation: $1,500 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: A growing Australian business operating in the pet services and insurance space, focused on helping new pet owners provide protection for their animals from the very beginning. The company works closely with trusted partners within the pet and breeder community, making it easier for new owners to access coverage when they welcome a puppy into their family.
Role Overview: We are seeking a Member Services Coordinator to own the day-to-day member experience and back-office operations that keep the business’s members and internal systems running smoothly. Working closely with the Growth Manager, you’ll help keep member support, policy administration, and day-to-day operations running smoothly.
This role is responsible for the Ops, Admin & HubSpot core process, covering shared inbox and ticket management, policy administration, payment support, and CRM data hygiene. You’ll play a key role in ensuring every pet owner receives a fast, transparent, 5-star experience while keeping the business’s data accurate and reliable as it grows.
Key Responsibilities:
Core Process Ownership
Own the “Ops, Admin & HubSpot” core process end to end, one of the five core processes that run the business.
Check and triage the shared inbox twice daily, every day, once in the morning and once in the afternoon.
Ensure all member enquiries and support requests are actioned promptly, with nothing left unanswered.
Member Support & Policy Administration
Manage member support tickets from start to finish, including general enquiries, policy upgrades and downgrades, cancellations, and payment issues.
Process policy administration accurately and on time using HubSpot and Softsure, the underwriter’s policy management system.
Handle conversations using a customer-focused retention approach:
Handle member billing questions and provide support with payment-related concerns.
Support banking confirmations and failed payment management.
HubSpot & Data Management
Maintain HubSpot CRM hygiene across the full member lifecycle.
Accurately manage deal stages and pipelines.
Track banking confirmations and ensure required fields are complete.
Requirements
- ·2+ years of hands-on experience working in HubSpot CRM, with confidence managing deals and pipelines, support tickets, workflows, and basic reporting. HubSpot experience is a core requirement for this role.
- ·Fluent written and spoken English is essential Previous experience in customer service, member support, or a similar customer-facing operations role.
- ·Strong written and verbal communication skills, with the ability to communicate clearly and professionally with Australian customers on a daily basis.
- ·Excellent attention to detail and the ability to work consistently within structured processes, checklists, and non-negotiables.
- ·Comfortable handling member enquiries and sensitive conversations with patience and empathy.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.