CRM Solutions Architect (Australia | Remote)

Huble is an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. Using the HubSpot platform, we provide solutions to increase our customer's level of CRM sophistication as well as deliver strategic consultancy across marketing, sales, service, websites, and business operations - and we do it all whilst trying to strike a balance between professionalism and being human.

👀Who we are looking for:

We are looking for an Australian Citizen/has full working rights in Australia , who is driven, takes initiative and always looks for new and better ways to do things. The person needs to be very solution oriented with experience in business and systems analysis, research driven and a critical thinker. They should be a highly motivated individual who thrives in a fast-paced and agency-style team environment and can easily adapt to changing market and organisational requirements. They need to be passionate about their work to the point where it inspires others.

As the HubSpot Solutions Architect your role is to architect solutions with the HubSpot CRM in the front and center, and may include data migrations and systems integrations, taking into account clients existing technology and business processes. For candidates joining Huble into this role, experience in CRM systems is beneficial, it is not a requirement. What matters most is your ability to design effective architectures, develop data strategies, leverage APIs, and create seamless system integrations that address complex business challenges.

You will need to understand the Client's current organization structure and technology stack. This could be through analysis of data, workshops with clients, or independent research. Then, working with the Development team as well as other Marketing, Sales and Service Consulting teams, you will define architecture and scope solutions, producing Statement of Work(s) and required documentation that the team can execute against.

🚀 Key Performance Areas:

1) Understand Client Requirements | Client Satisfaction | Solution Architecture

Drive technology success and process transformation in client companies.

Host Discovery Sessions following a proven methodology and consult with clients to understand client needs and processes through research and workshops with the client.

Define, strategise and implement data models and data flows to and from the HubSpot CRM to meet customers processes and automation needs.

Ensure the right solutions are being proposed for the client’s needs, goals, business requirements and processes across the sales, marketing and service tech stack.

Be able to communicate clearly your proposed solution internally to Developers.

Communicate the benefits of your recommendations to clients.

Produce requirements documentation, ERD documents, business processes (“as is” and “to be”), functional specifications, data transformation documents.

Run workshops and training sessions.

Produce off-boarding documentation.

Perform UAT to ensure the brief has been correctly executed.

2) Project Planning | Monitor Pre-Sales

Assist in project scoping when it comes to tech setup / implementation / optimisation / integration where needed.

Obtain requirements from executive, sales, and account managers.

Define the project deliverables and outcomes.

Write comprehensive user stories and acceptance criteria.

Document the project requirements for clients.

Conduct demos where needed.