HireHawk
Medical Administrative Coordinator (Remote) | Mexico
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 12 days ago · Added yesterday
First listed 12 days ago and still open.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico"
- Job description states: "work from anywhere"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
HireHawk connects skilled professionals around the world with U.S. and Canadian companies building high-performing remote teams. We believe talented people should be able to do meaningful work from anywhere, with clear expectations, strong coordination, and the opportunity to grow.
For this role, you will support a U.S.-based medical practice where timely communication, careful follow-through, and a high standard of patient service directly affect both the patient experience and day-to-day practice operations.
About the Role
As the Remote Medical Administrative Coordinator, you will help manage patients from the consultation and surgical-coordination stages onward, making sure required administrative steps are completed before surgery.
You will take ownership of patient communication, consultation scheduling, lead follow-up, documentation, payments, and outstanding administrative tasks. Your support will remove a significant amount of day-to-day coordination work from practice leadership, allowing them to focus more heavily on sales and higher-level operations.
This is a highly patient-facing role where speed matters. You should be comfortable responding quickly to new inquiries, managing several conversations at once, and knowing when a question can be handled administratively versus when it needs to be escalated to the clinical team.
Responsibilities
Keep prospective and existing patients moving forward by responding promptly and professionally to calls, texts, voicemails, and emails.
Manage new inquiries from first contact through consultation booking, following the practice's established outreach cadence and completing callbacks consistently.
Maintain an accurate lead and patient pipeline by documenting communications, updating stages, and tracking every outstanding follow-up.
Book and confirm consultations, collect consultation fees or deposits, process payments, and send appointment reminders.
Keep the practice's Google Calendar and EHR/EMR aligned so appointments, patient information, and statuses remain accurate.
Prepare patients for consultations by collecting intake forms, photographs, and other required information and following up promptly when anything is missing.
Help patients access virtual appointments and notify the appropriate team member once patients are fully prepared and ready.
Upload consultation notes and supporting documentation, update appointment statuses, and identify scheduling conflicts or unresolved administrative tasks before they become problems.
Protect the patient experience by communicating with warmth and professionalism, following up on review requests, and responding to reviews according to practice guidelines.
Work collaboratively across the team through cross-training and coverage so patient communication and critical tasks continue when another team member is unavailable.
Requirements
Must-Have:
Previous hands-on experience supporting a U.S. medical, surgical, aesthetic, or similar healthcare practice. Actual medical-office experience is required.
3+ years of relevant experience preferred in medical administration, surgical coordination, patient coordination, pre-op coordination, or related healthcare operations.
Excellent spoken and written English, with a confident and professional phone presence.
Experience managing patient communication across phone calls, texts, voicemails, and email, including timely follow-up with new inquiries.
Requirements
- ·Previous hands-on experience supporting a U.S. medical, surgical, aesthetic, or similar healthcare practice. Actual medical-office experience is required.
- ·3+ years of relevant experience preferred in medical administration, surgical coordination, patient coordination, pre-op coordination, or related healthcare operations.
- ·Excellent spoken and written English, with a confident and professional phone presence.
- ·Experience managing patient communication across phone calls, texts, voicemails, and email, including timely follow-up with new inquiries.
- ·Experience with lead follow-up, consultation scheduling, patient pipelines, outreach documentation, and tracking outstanding callbacks or tasks.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at HireHawk, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k–$155k · You'll be taken to the employer's careers page.