HireHawk
Inbound Lead Intake & Customer Service Specialist (Remote)| South Africa
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 2 weeks ago · Added yesterday
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $165k–$230k a year, a typical range taken from 58 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Pretoria, South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Type: Full-time, long-term contractor
Workplace: Remote
Schedule: Full-time, Monday to Friday 7:00 am - 4:00 pm or 8:00 am - 5:00 pm PST
Compensation: $1,200 - $1,400/month
HireHawk connects skilled professionals with meaningful remote career opportunities at U.S. and Canadian companies across a wide range of industries. We believe strong talent is global, and we help candidates build stable remote careers with clear expectations, dedicated support, and high-quality client partnerships.
This opportunity supports a flooring retail and home improvement business that depends on accurate accounting, strong inventory visibility, and reliable financial data to make smart operational decisions.
About the Role
The Customer Service & Lead Intake Specialist will serve as a first point of contact for prospective and existing customers, primarily handling inbound phone calls and new lead inquiries for our client. The role is responsible for providing a professional and welcoming customer experience, answering basic questions about the company's services, gathering and qualifying lead information, and accurately entering customer and lead details into the company's system.
This individual will help ensure that incoming opportunities are properly captured, organized, and directed to the appropriate team member for follow-up. Because the role involves significant direct customer interaction, excellent spoken English, confidence on the phone, strong listening skills, and a customer-first attitude are essential.
Responsibilities
Handle inbound calls and inquiries from prospective and existing customers professionally and courteously.
Answer basic questions about the company’s flooring products, services, and processes.
Gather and qualify lead information, including customer needs, project details, contact information, and timelines.
Accurately enter and maintain customer and lead information in the company’s system.
Route qualified leads and customer concerns to the appropriate team member and ensure timely follow-up.
Requirements
Excellent spoken English, with clear pronunciation and the ability to communicate naturally and professionally with U.S.-based customers.
2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment-setting, or another customer-facing phone role.
Strong phone etiquette and customer service skills, including the ability to build rapport quickly and represent the company professionally.
Comfortable handling a high volume of inbound customer conversations and inquiries.
Ability to ask appropriate qualifying questions and accurately capture lead/customer information.
Strong active listening skills and ability to understand the customer's needs before routing or escalating the inquiry.
Ability to answer basic questions about company products and services after training.
Comfortable entering and maintaining lead information in a CRM, ERP, or similar business system.
Requirements
- ·Excellent spoken English, with clear pronunciation and the ability to communicate naturally and professionally with U.S.-based customers.
- ·2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment-setting, or another customer-facing phone role.
- ·Strong phone etiquette and customer service skills, including the ability to build rapport quickly and represent the company professionally.
- ·Comfortable handling a high volume of inbound customer conversations and inquiries.
- ·Ability to ask appropriate qualifying questions and accurately capture lead/customer information.
Benefits
- ·Access to a $200K+ perk marketplace with discounts on 150+ global services.
- ·Option to withdraw up to 50% of approved earnings before payday.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at HireHawk, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $165k to $230k per year · You'll be taken to the employer's careers page.