HireHawk
Client Intake & Scheduling Coordinator (Remote) | LATAM & Philippines
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Type: Full-time, long-term contractor
Workplace: Remote
Compensation: $1,300 - $1,500/month
Schedule: Full-time, Monday - Friday 8:00 am - 5:00 pm PST
About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies, including roles across legal, operations, administration, and client support. We believe great talent can come from anywhere and focus on creating opportunities where remote professionals can take real ownership of their work and contribute directly to the teams they support.
This position supports a U.S.-based law firm that invests heavily in generating new client inquiries and needs a dependable professional to ensure every prospective client receives a timely, polished experience.
About the Role
As the Client Intake & Scheduling Coordinator, you will be one of the first people prospective clients interact with when they contact the firm. You will respond to incoming and missed calls, manage inquiries, schedule consultations with the Managing Attorney, and make sure promising leads never disappear because of a missed follow-up.
Speed matters in this role, but so does judgment. You will need to communicate confidently, stay organized across multiple conversations, and recognize when a question should be escalated to an attorney rather than answered yourself.
This is primarily a client communication, scheduling, and administrative support role rather than a paralegal position. When intake volume is lighter, you will have the opportunity to support the team with additional administrative responsibilities.
Responsibilities
Create a strong first impression for prospective clients through prompt, professional, and welcoming phone and email communication.
Respond quickly to inbound calls, missed calls, messages, and new lead inquiries so potential clients receive timely attention.
Schedule qualified prospective clients for consultations with the Managing Attorney and maintain an accurate, well-organized calendar.
Own follow-up on outstanding inquiries and communications so prospective clients do not fall through the cracks.
Keep appointment, lead, and client information accurate and up to date across the firm's systems.
Coordinate communication between prospective clients, the Managing Attorney, and legal team members when additional assistance or escalation is required.
Recognize questions that require legal guidance and route them appropriately without attempting to provide legal advice.
Manage multiple communication channels and competing priorities while maintaining a calm, professional client experience.
Identify unanswered messages, scheduling issues, and pending follow-ups proactively rather than waiting to be reminded.
Support general administrative work during periods of lower call and lead volume.
Requirements
Must-Have:
Requirements
- ·2+ years of experience in customer service, client intake, reception, appointment setting, administrative support, or another client-facing role.
- ·Excellent spoken and written English with a confident, professional phone presence.
- ·Hands-on experience answering inbound calls and promptly returning missed calls, messages, or inquiries.
- ·Experience scheduling appointments and maintaining professional calendars with strong attention to detail.
- ·Strong follow-up habits and the ability to manage multiple active inquiries without losing track of next steps.
Benefits
- ·Access to a $200K+ perk marketplace with discounts on 150+ global services.
- ·Option to withdraw up to 50% of approved earnings before payday.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at HireHawk, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.