HireHawk
Customer Operations Specialists (Remote) | Mexico
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 9 days ago · Added yesterday
First listed 9 days ago and still open.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Type: Full-time, long-term contractor
Workplace: Remote
Schedule: Full-time, Monday to Friday - CT hours aligned
Compensation: $1,300 - $1,400 (Negotiable)
Location: Mexico Only
About Us
HireHawk connects skilled professionals around the world with meaningful opportunities at U.S. and Canadian companies, helping businesses build high-performing remote teams without limiting talent by geography. We value ownership, clear communication, and people who care about getting the details right, while providing structured onboarding and support for professionals working remotely.
About the Role
As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.
This is a role for someone who thinks rather than simply processes. When a number, price, margin, or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.
Responsibilities
Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
Investigate information that appears incorrect or inconsistent rather than processing it without question.
Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
Support customer inquiries professionally through email as your knowledge of the business grows.
Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right.
Requirements
Must-Have:
Previous customer service, customer-facing, or operational support experience.
Requirements
- ·Previous customer service, customer-facing, or operational support experience.
- ·Advanced English proficiency across speaking, writing, and reading.
- ·Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
- ·Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
- ·Ability to recognize unusual or incorrect figures and investigate them before proceeding.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at HireHawk, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.