Hireframe
Operations Support Specialist (pooling)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 7 months ago · Found 2h ago
Been open since 7 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "located in the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are seeking a highly organized and experienced Operations Support Specialist to oversee and streamline core operational functions within a professional services and accounting firm. This remote role works closely with the CEO and leadership team to ensure efficient service delivery, strong internal operations, and high client satisfaction.
The ideal candidate is process-driven, detail-oriented, and comfortable managing people, systems, and workflows across Human Resources, Workforce Management, Client Success, and Administrative Operations.
Duties and Responsibilities
Human Resources & Team Operations
Process bi-monthly payroll and manage accurate tracking of PTO and sick time.
Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives.
Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs).
Coordinate onboarding for new team members, including internal training and IT provisioning.
Manage training budgets and assess ongoing team training needs and professional development goals.
Workforce Management & Capacity Planning
Analyze team time tracking, utilization, and productivity metrics.
Prepare client time reporting and budgeting analysis.
Manage client budget changes and team assignment transitions.
Plan for future hiring needs and support capacity planning for new client onboarding.
Oversee team scheduling, availability, and time-off monitoring.
Client Success & Quality Assurance
Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in.
Track client engagement metrics and administer annual client satisfaction surveys.
Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm.
Administrative, IT & Internal Operations
Prepare and analyze monthly invoices and manage collections processes.
Handle new user provisioning and oversee internal IT ticket management.
Manage cloud platform optimization and internal system “bloat” reduction.
Maintain ownership of client and team databases within Airtable.
Requirements
- ·Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field.
- ·Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments.
- ·Experience managing HR administration, payroll processes, and workforce planning.
- ·Strong organizational and project management skills with attention to detail.
- ·Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms).
Benefits
- ·Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- ·Permanent remote work flexibility
- ·Health Maintenance Organization (HMO) coverage
- ·Annual performance bonuses
- ·Dedicated coaches offer an extra channel of support and skill-building
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hireframe, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.