Hireframe
More roles at HireframePart-time Technical Support Specialist (Peru)
Remote role where the employee must remain based in a particular country.
Peru only
From the listing details: Source listing states candidate location: "Peru, Remote"
Employer listed it 3 weeks ago · Added 2 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Peru only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Option A: Sat + Sun, 9 am - 7 pm EST (2 days, 10 hrs each)
- Where you can work from
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines.
- Contract
Permanent remote work flexibility
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Peru. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Peru, Remote"
- Job description states: "located in the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “HVAC experience is last on the nice-to-have list.”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
As a Technical Support Specialist, you’ll be a customer-facing member of our Tier 2 support team, handling product issues that require deeper troubleshooting or coordination beyond frontline support.
You’ll use company's procedures and diagnostic tools to investigate issues, guide customers through next steps by phone, email, and SMS, and coordinate with service partners when a field visit is needed. When an issue requires Engineering input, you’ll gather the relevant findings and provide a clear escalation. You’ll remain responsible for customer communication and follow-up as the case moves toward resolution.
Work schedule options:
Option A: Sat + Sun, 9 am - 7 pm EST (2 days, 10 hrs each)
Option B: Thurs - Sun, 4 pm - 9 pm EST (4 days, 5 hrs each)
What you'll own:
Troubleshoot known product issues with customers using company's procedures and diagnostic tools.
Ask effective diagnostic questions, document findings, and determine the appropriate next step.
Own assigned cases through resolution, including timely customer updates and follow-up.
Coordinate customers, service partners, and internal teams to arrange field visits and track outcomes.
Escalate complex issues to Engineering with a clear summary of symptoms, troubleshooting completed, and supporting information.
Maintain accurate case records in Zendesk, Jira, and other support systems.
Identify gaps or recurring issues and help improve troubleshooting procedures, support documentation, and tools.
Work closely with Customer Experience, Field, and Engineering as support processes evolve
Requirements
1–2+ years of customer support, phone-comfortable, and follows procedures well.
Handles standard troubleshooting and escalates cleanly.
A good fit for a "weekend warrior" pool.
Spanish/English bilingual is strongly preferred.
Nice to have:
HVAC experience is last on the nice-to-have list. Technical aptitude, critical thinking, and phone skills come first.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Permanent remote work flexibility
Requirements
- ·1–2+ years of customer support, phone-comfortable, and follows procedures well.
- ·Handles standard troubleshooting and escalates cleanly.
- ·A good fit for a "weekend warrior" pool.
- ·Spanish/English bilingual is strongly preferred.
Benefits
- ·Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- ·Permanent remote work flexibility
- ·Annual performance bonuses
- ·Dedicated coaches offer an extra channel of support and skill-building
- ·Opportunities for professional growth
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hireframe, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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