Account Manager

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.

This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.

What you'll own:

A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies

Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through

Account health: proactively monitoring engagement, identifying risk signals before they become churn

Expansion: recognizing when a client is ready to grow and initiating those conversations

Coordination with the recruiting team on active placements — you are the client’s point of accountability

Data hygiene: accurate, up-to-date account data, notes, and next steps at all times

Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Requirements

4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.

Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.

Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.

Availability to work during US business hours and align schedules with client needs.

Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.

Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.

Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.

Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Nice to have:

Experience in staffing, recruiting, HR, or professional services

Prior exposure to US-based startup culture and expectations

Experience managing or coordinating across offshore teams