Hireframe
Customer Support Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 10 days ago · Added yesterday
First listed 10 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Part-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 273 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "located in the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are hiring a Customer Service Representative to own the day to day support queue in HubSpot Service Hub — the front line for customer questions, order and RMA status, and general account issues. This role works side by side with the HubSpot Administrator & Revenue Operations Lead, who owns how the system is built; this person owns using it well every day — keeping tickets moving, SLAs met, and customer interactions logged cleanly so the data behind the scenes stays trustworthy.
Duties and Responsibilities
Ticket queue management — triage, respond to, and resolve inbound customer service tickets in HubSpot Service Hub, prioritizing by urgency and customer impact.
SLA performance — meeting first-response and resolution-time targets on every ticket; flagging and escalating anything at risk of breaching before it does.
Core customer service tasks — order status inquiries, RMA/return requests, shipping and account questions — routing anything outside scope to the right team (sales, operations, technical support).
HubSpot ticket hygiene — logging every interaction, keeping ticket properties and status current, and tagging consistently so support reporting rolls up cleanly.
Knowledge base upkeep — maintaining canned responses, snippets, and help content in HubSpot so answers stay accurate and consistent across the team.
Cross-team coordination — partnering with the HubSpot Administrator & Revenue Operations Lead on ticket pipeline and property changes, and with sales/OEM contacts on customer escalations.
Requirements
Customer service experience — prior experience handling support tickets or customer inquiries; ticketing system experience (HubSpot Service Hub, Zendesk, Freshdesk, or similar) is a plus.
Clear communication — writes clean, professional, empathetic responses; comfortable on the phone and in writing.
Attention to detail — accurate, consistent data entry — tickets logged and tagged the same way every time.
Organization under volume — can manage a full queue of open tickets across multiple priorities without things falling through the cracks.
HubSpot comfort — willing and able to learn HubSpot Service Hub quickly; prior CRM/ticketing tool experience helps but isn't required.
Team fit — thrives in a lean, 36-person company; comfortable being the first point of contact for customers and looping in the right person fast.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Permanent remote work flexibility
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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Requirements
- ·Customer service experience — prior experience handling support tickets or customer inquiries; ticketing system experience (HubSpot Service Hub, Zendesk, Freshdesk, or similar) is a plus.
- ·Clear communication — writes clean, professional, empathetic responses; comfortable on the phone and in writing.
- ·Attention to detail — accurate, consistent data entry — tickets logged and tagged the same way every time.
- ·Organization under volume — can manage a full queue of open tickets across multiple priorities without things falling through the cracks.
- ·HubSpot comfort — willing and able to learn HubSpot Service Hub quickly; prior CRM/ticketing tool experience helps but isn't required.
Benefits
- ·Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- ·Permanent remote work flexibility
- ·Annual performance bonuses
- ·Dedicated coaches offer an extra channel of support and skill-building
- ·Opportunities for professional growth
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hireframe, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.