Patient Care Coordinator (Temporary 6 to 9 Months)

You will own the managed service: from the moment a contract is signed through to referral, consent, installation, reporting, and ongoing account health. You will also be the bridge between our commercial team and the health and social care sector — helping the business communicate in the right language, build the right relationships, and deliver against contracted SLAs.

This is not a pure account management role and it is not a pure support role. It requires someone who combines genuine care sector expertise with the ability to operate inside a fast-paced commercial startup.

Duties and Responsibilities

Managed Service Delivery

Own the end-to-end delivery process for new and existing customer accounts — from project scoping through to live deployment

Proactively contact service users to gain informed consent, address concerns, and book installations

Manage sensitive conversations around capacity, guardianship, and digital inclusion with empathy and professionalism

Coordinate installers, ensuring they are properly briefed and that each visit is appropriate for the service user

Recover and maintain SLA compliance across contracted accounts

Customer Relationships & Trust Building

Build trusted relationships with frontline staff, team leads, social workers, OTs, and local authority managers

Navigate the cultural and organisational dynamics of health and social care — including resistance to technology adoption

Lead on the ongoing account health of key contracts, including our London local authority partnership

Conduct regular check-ins with customers to understand blockers, gather feedback, and identify expansion opportunities

Represent the organization at CPD sessions, webinars, and sector events as a credible brand advocate

Internal Contribution

Act as the voice of the sector internally — helping sales, marketing, and product use correct terminology and content

Work with the CRO to scope new projects and provide delivery intelligence that informs commercial proposals

Contribute to the strategic design of the managed service model — including decisions around ARC partnerships, installer hiring, and team structure

Report on referral volumes, consent rates, installation timelines, and SLA performance to the CEO and

CRO on a defined cadence

Feed customer insights into product development

Requirements

Meaningful experience in health and social care — as a practitioner, technologist, or project lead (not just an adjacent role)