Hire Overseas
Customer Support Specialist (AI SaaS Platform) (BBS821)
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 13 days ago · Added today
First listed 13 days ago and still open.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Johannesburg, South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're looking for a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base including European customers.
This role requires availability that overlaps with European business hours to ensure timely support coverage for customers across the EU. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability with overlap during European business hours
Work inside a forward-thinking AI startup at the forefront of voice automation
Opportunity to support a global customer base across North America and Europe
What You'll Work On
Customer Support Across Channels
Manage and respond to inbound support requests through email and internal tools from customers across North America and Europe
Provide clear, empathetic, and accurate responses to both technical and non-technical users
Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
Escalate complex or urgent issues to product and engineering teams
Support real-time inquiries inside community spaces such as Discord
Documentation and Insights
Identify recurring questions, bugs, and product gaps and document them clearly
Contribute updates to help center articles, troubleshooting guides, and internal documentation
Provide structured feedback to cross-functional teams on customer sentiment and platform usability
Internal Collaboration
Work with engineering, product, and operations teams to close support loops
Share insights that improve onboarding, documentation, and user experience
Requirements
- ·2 to 3 years of experience in customer support, ideally within SaaS or technical environments
- ·Strong written English with a clear, concise, and customer-centered communication style
- ·Ability to manage multiple tickets or conversations simultaneously without losing accuracy
- ·Comfortable using tools such as Plain, Intercom, Zendesk, or similar support platforms
- ·Tech-curious and able to learn APIs, integrations, or workflow systems quickly
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.