Hire Overseas
Customer Onboarding Specialist (BBS797)
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 4 weeks ago · Added today
Been open since 4 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Johannesburg, South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
💼 Customer Onboarding Specialist
🏠 Remote
About Our Client
Our client is a fast-growing field service software platform helping service businesses manage their day-to-day operations. They are looking for a Customer Onboarding Specialist to guide new clients through the setup process and serve as their go-to point of contact for follow-up product questions after setup.
About the Role
Our client is looking for a Customer Onboarding Specialist to run structured, confident onboarding calls that get customers set up and ready to operate independently within about an hour. You will be trained on a setup wizard with approximately 15 steps and expected to walk customers through it clearly and patiently every time.
This is a structured, repeatable role with a clear process and strong training provided. If you are a clear communicator, organized, comfortable on video calls, and take pride in leaving customers feeling confident and supported, this role is a strong fit.
Responsibilities
Customer Onboarding Calls
Lead structured one-hour onboarding calls with new clients to walk them through the platform setup wizard step by step
Ensure customers complete all required setup steps and leave the call ready to operate independently
Communicate clearly and patiently with business owners and operators who may not be technical
Keep calls focused, on time, and on track without losing the customer along the way
Post-Onboarding Product Support
Respond to follow-up product questions from customers after their initial setup call
Jump on additional calls when customers need help working through specific platform questions
Track open customer issues and ensure every question is resolved fully before closing the loop
Process and Documentation
Follow the established onboarding process consistently across every customer interaction
Document customer feedback, common questions, and recurring issues to help improve the onboarding experience over time
Maintain accurate records of onboarding status and follow-up items for each account
What We're Looking For
Proven experience in customer onboarding, account management, customer success, or a similar client-facing role
Strong verbal and written English communication skills with a clear, patient, and professional tone on calls
Requirements
- ·An updated resume
- ·A 1 to 2 minute Loom video introducing yourself, describing your experience in customer onboarding or client-facing support, and explaining how you handle a customer who is confused or frustrated during a setup call
- ·Only candidates who submit a Loom video will be moved to the next step of the hiring process.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k–$155k · You'll be taken to the employer's careers page.