Hire Overseas
ERP Implementation and Support Specialist (BBS781)
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 6 weeks ago · Added today
Been open since 6 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Cape Town, South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're looking for an ERP Implementation and Support Specialist to become the go-to internal expert for a custom ERP system currently in its final stages of development. You will own end-to-end ERP knowledge, train team members across departments, provide ongoing support, and ensure the system is adopted and used correctly across the organization.
This is a hands-on, ownership-driven role. You will not be implementing a third-party ERP from scratch — you will be deeply learning a proprietary system and becoming the person the entire company relies on when they have questions, encounter issues, or need training. If you have strong experience with recognized ERP platforms, learn new systems quickly, and take genuine ownership of making sure people actually use the tools they are given, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability during US business hours
Become the central ERP knowledge owner for a growing company building its operational infrastructure
High-ownership role with direct impact on how the entire organization runs day to day
What You'll Work On
ERP Onboarding and Training
Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert
Develop and deliver training materials, guides, and walkthroughs for team members across departments
Onboard new users and ensure they are comfortable and confident operating in the system
Identify knowledge gaps and proactively address them before they become workflow problems
Ongoing Support and Troubleshooting
Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests
Diagnose and resolve user issues quickly and accurately
Escalate complex technical issues to the appropriate internal or external team with full context
Maintain a support log and track recurring issues to identify patterns and systemic gaps
System Documentation and Process Management
Create and maintain comprehensive documentation including SOPs, user guides, and process maps for all ERP workflows
Keep documentation current as the system evolves and new features are added
Requirements
- ·Proven experience working with at least one recognized ERP platform such as NetSuite, Microsoft Dynamics 365, Acumatica, Epicor Prophet 21, Sage, Odoo, Infor, or SAP
- ·Strong ability to learn new systems quickly and become a deep subject matter expert without formal hand-holding
- ·Experience training or supporting non-technical end users in ERP or similar enterprise software environments
- ·Strong written and verbal English communication skills with the ability to explain complex system workflows in plain language
- ·Highly organized with strong documentation habits and attention to detail
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 14h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.