GoGlobal
Manager, Onboarding (AMER)
Remote role where the employee must remain based in a particular country.
Costa Rica only
Employer listed it 7 weeks ago · Added today
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Costa Rica only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $90k–$165k a year, a typical range taken from 262 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Costa Rica. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Costa Rica, Remote"
What Nomaders makes of it
- Residency required in Costa Rica
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The AMER Onboarding Manager is responsible for leading the successful onboarding and implementation of new clients across the Americas region. This role manages the end-to-end onboarding process, ensuring a seamless transition from project initiation through to business-as-usual (BAU) operations while delivering an exceptional client experience.
Reporting to the Onboarding Lead, you will coordinate cross-functional teams, manage implementation timelines, oversee system and data setup, and ensure clients achieve value quickly through a structured and efficient onboarding process.
Key Responsibilities
Onboarding & Implementation
Lead and manage end-to-end client onboarding and implementation projects across the Americas region.
Develop onboarding plans, project timelines, and implementation schedules to ensure successful delivery.
Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
Monitor project progress, proactively identify risks, and ensure onboarding milestones are achieved.
Data & System Setup
Oversee the accurate setup of client, employee, payroll, and entity data across internal platforms and systems.
Ensure data accuracy, completeness, and compliance with internal processes and client requirements.
Validate onboarding documentation and coordinate data migration where applicable.
Handover to Business-as-Usual (BAU)
Coordinate a structured and documented handover from implementation to operational delivery teams.
Ensure all onboarding activities, documentation, and system configurations are completed before transition.
Work closely with operational teams to ensure continuity of service following implementation.
Client Experience & Time-to-Value
Serve as the primary point of contact for clients throughout the onboarding process.
Build strong client relationships through proactive communication and effective project management.
Deliver a positive onboarding experience while reducing implementation timelines and accelerating time-to-value.
Manage client expectations and resolve onboarding issues in a timely manner.
Continuous Improvement
Identify opportunities to improve onboarding processes, tools, and client experience.
Support the development of standardized onboarding methodologies and best practices.
Requirements
- ·Required Qualifications
- ·Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field.
- ·4–6 years of experience in client onboarding, implementation, project management, customer success, or service delivery within a business services environment.
- ·Experience managing multiple onboarding or implementation projects simultaneously.
- ·Strong project coordination and organizational skills with exceptional attention to detail.
Benefits
- ·International HR Consulting
- ·Finance Solutions
- ·For more information, please visit GoGlobal.com .
- ·Why Join GoGlobal?
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at GoGlobal, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $165k per year · You'll be taken to the employer's careers page.