EUROPEAN DYNAMICS
Junior IT Support Engineer
Remote role where the employee must remain based in a particular country.
Luxembourg only
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Luxembourg only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Luxembourg. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Luxembourg"
What Nomaders makes of it
- Residency required in Luxembourg
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks:
Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
Reporting activities;
Handle incoming calls using ServiceNow and task management;
Create relevant documentation as well as user manuals.
Requirements
University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
Experience providing First Level IT Support in a Service Desk or Help Desk environment;
Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira;
Experience with troubleshooting for end-user issues involving operating systems, applications, hardware, and connectivity;
Experience working with or following Standard Operating Procedures (SOPs) and creating or maintaining technical documentation;
Good understanding of incident, request, and problem management processes.
Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting;
Ability to accurately document issues, resolutions, and troubleshooting steps, creating SOPs.
Exposure to software testing, User Acceptance Testing (UAT), or Quality Assurance (QA) activities is highly desirable;
Excellent command of the English language.
Benefits
If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (156830/09/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site ( www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
Requirements
- ·University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
- ·Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
- ·Experience providing First Level IT Support in a Service Desk or Help Desk environment;
- ·Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira;
- ·Experience with troubleshooting for end-user issues involving operating systems, applications, hardware, and connectivity;
Benefits
- ·We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
- ·You may also consider all our other open vacancies by visiting the career section of our web site ( www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at EUROPEAN DYNAMICS, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $50k to $80k per year · You'll be taken to the employer's careers page.