CXG
CX Trainer - Freelance (Australia)
Remote role where the employee must remain based in a particular country.
Australia only
Employer listed it 3 months ago · Added yesterday
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Australia only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $90k–$165k a year, a typical range taken from 262 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Australia, Remote"
What Nomaders makes of it
- Residency required in Australia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty , luxury watch , and fine jewellery sectors. Who We Are
Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands . With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.
What You Will Be Doing
As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.
Key Responsibilities:
Understand client learning needs and tailor training to drive impact and relevance
Collaborate with Project Managers to define training goals, schedules, and session formats
Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
Create dynamic, interactive environments through storytelling, gamification, and real scenarios
Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
Offer actionable feedback and support post-training to reinforce learning
Requirements
What You Will Bring
Proven on-ground training experience in luxury beauty , fine jewellery , or watchmaking retail
Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
Expertise in topics such as coaching, retail team management, luxury service , clienteling/CRM , emotional intelligence , and brand storytelling
Proven ability to develop or localize training materials based on cultural and regional context
Excellent communication skills in English; ability to speak additional languages is a plus
Content creation skills (PowerPoint, digital learning tools) are a strong advantage
If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.
Apply now and join us in transforming retail experiences for the world’s most admired brands.
Requirements
- ·What You Will Bring
- ·Proven on-ground training experience in luxury beauty , fine jewellery , or watchmaking retail
- ·Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
- ·Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
- ·Expertise in topics such as coaching, retail team management, luxury service , clienteling/CRM , emotional intelligence , and brand storytelling
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CXG, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $165k per year · You'll be taken to the employer's careers page.