CrewBloom
Customer Success Manager (Spanish/Bilingual)
Remote work allowed only within certain countries or regions.
Employer listed it 4 weeks ago · Found 2h ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 279 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Philippines, Mexico, Peru, Honduras, Colombia, United States.
What the employer says
- Source listing states candidate location: "Philippines, Mexico, Peru, Honduras, Colombia, Puerto Rico, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for a proactive and highly skilled Customer Success Manager (CSM) to join our remote team. This role is responsible for building strong client relationships, ensuring successful onboarding, resolving customer concerns, and helping clients maximize the value of our services.
The ideal candidate is an excellent communicator who is comfortable working directly with U.S. customers through phone calls, video meetings, and written communication. You should be proactive, customer-focused, and able to work independently while maintaining clear communication with the internal team.
Bilingual English + Spanish communication is required.
Key Responsibilities
Client Onboarding & Relationship Management
Guide new clients through the onboarding process and ensure a smooth transition.
Clearly explain our services, processes, and expectations to clients.
Build and maintain strong, professional relationships with customers throughout their journey.
Customer Engagement
Maintain proactive communication with clients through calls, emails, and video meetings.
Regularly check in with customers to understand their needs, concerns, and overall satisfaction.
Keep clients engaged and informed throughout the relationship.
Issue Resolution & Support
Respond to customer questions, concerns, and service-related issues in a timely and professional manner.
Identify the root cause of customer concerns and coordinate appropriate solutions.
Maintain a high standard of customer satisfaction and service.
Strategic Advisory
Help clients maximize the value of our services through guidance, recommendations, and best practices.
Understand client needs and identify ways our services can better support their goals.
Retention & Growth
Monitor customer engagement and identify potential retention risks.
Proactively address concerns that may impact customer satisfaction or retention.
Identify opportunities to strengthen client relationships and expand the value of existing services.
Requirements
Requirements
- ·Bachelor’s degree in any field.
- ·Bilingual in English and Spanish — required.
- ·Prior experience in customer success, customer support, account management, or a similar client-facing role.
- ·Excellent verbal and written communication skills.
- ·Strong problem-solving and critical-thinking skills.
Benefits
- ·Dynamic Team: Join a collaborative, innovative culture that values your contributions
- ·Continuous Learning: Gain skills in operations, logistics, and customer success
- ·Career Growth: Access clear pathways to advance your professional journey
- ·High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace
- ·Flexible Work Setup: Work from home or a location that maximizes your productivity
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.