CrewBloom
Client Success Manager
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 12 months ago · Found 2h ago
Been open since 12 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 279 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
As a Client Success Manager, you will play a crucial role in ensuring the satisfaction and retention of the client's customers. You will serve as the primary point of contact between the company and its customers, working to understand their needs, address concerns, and maximize the value they receive from our products or services. This position requires a combination of strong communication skills, strategic thinking, and a deep commitment to customer success.
Job Responsibilities
Client Relationship Management:
Develop and nurture strong relationships with key clients to understand their business goals, challenges, and objectives.
Act as the main point of contact for client inquiries, concerns, and escalations, ensuring timely and effective resolution.
Product Knowledge and Consultation:
Acquire a deep understanding of our products or services to provide expert guidance and consultation to clients on how to best utilize our offerings to meet their business needs.
Proactively identify opportunities for clients to optimize and expand their usage of our solutions.
Onboarding and Training:
Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products.
Provide training sessions to clients on features, best practices, and updates to maximize their utilization and satisfaction.
Client Retention and Expansion:
Develop strategies to enhance client satisfaction, loyalty, and retention.
Collaborate with sales teams to identify upsell or cross-sell opportunities based on clients' evolving needs.
Feedback Collection and Analysis:
Gather client feedback through surveys, meetings, and other channels to understand their experiences and sentiments.
Analyze feedback to identify trends, areas for improvement, and opportunities to enhance our products and services.
Communication and Collaboration:
Collaborate with internal teams, including sales, product development, and support, to ensure a cohesive and positive client experience.
Communicate product updates, new features, and relevant information to clients in a clear and timely manner.
Requirements
Bachelor's degree in business, marketing, or a related field.
Proven experience in a client-facing role, preferably as a Client Success Manager or in a similar position.
Exceptional communication and interpersonal skills.
Requirements
- ·Bachelor's degree in business, marketing, or a related field.
- ·Proven experience in a client-facing role, preferably as a Client Success Manager or in a similar position.
- ·Exceptional communication and interpersonal skills.
- ·Strong problem-solving and strategic thinking abilities.
- ·Ability to thrive in a fast-paced environment and manage multiple priorities.
Benefits
- ·Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- ·Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- ·Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- ·Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- ·Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.