CrewBloom
Client Services Representative
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 8 weeks ago · Added today
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our client is seeking a customer-focused Client Services Representative to provide exceptional support to clients through phone, email, and chat. In this role, you will be responsible for assisting clients with inquiries, resolving concerns, educating users on products and services, and ensuring a seamless customer experience. You will work closely with internal teams to support client needs while building strong, long-term relationships.
This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and is passionate about delivering outstanding service.
Responsibilities
Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner
Respond to client inquiries and resolve issues while meeting team response and resolution time goals
Educate clients on background screening services, required documentation, and the adverse action process
Assist clients with creating user accounts, processing orders, and navigating the background screening platform
Train new clients on the billing process and system functionality
Collaborate with internal departments to obtain necessary information and documentation required to complete searches
Build and maintain positive relationships with clients by delivering timely and accurate support
Perform other administrative and client service duties as assigned
Requirements
At least high school diploma or equivalent
At least 1–2 years of experience in a client services or customer support role within a call center environment
Strong verbal and written English communication skills
Excellent customer service and problem-solving skills with a positive, solution-oriented mindset
Ability to work independently while collaborating effectively with a team
Strong organizational skills with the ability to manage multiple tasks simultaneously
Proficiency with Google Workspace (G Suite) and Microsoft Office applications
Experience using Salesforce is preferred
Background screening industry experience is preferred
Proven ability to build and maintain strong client relationships
Comfortable working on a computer for extended periods and navigating multiple applications and browser windows
Strong internet research skills and a typing speed of at least 45 WPM
Requirements
- ·At least high school diploma or equivalent
- ·At least 1–2 years of experience in a client services or customer support role within a call center environment
- ·Strong verbal and written English communication skills
- ·Excellent customer service and problem-solving skills with a positive, solution-oriented mindset
- ·Ability to work independently while collaborating effectively with a team
Benefits
- ·Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- ·Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- ·Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- ·Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- ·Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 14h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.