CoverGo
Full Stack Engineer Squad Lead (Support & Observability Focus)
Remote role where the employee must remain based in a particular country.
Vietnam only
Employer listed it 3 days ago · Added today
First listed 3 days ago and still open.
Salary
Not stated
Location
Vietnam only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Software
This employer didn't state pay. Jobs like this usually pay around $200k–$275k a year, a typical range taken from 597 lead-level software roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Vietnam. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Ho Chi Minh City, Vietnam"
What Nomaders makes of it
- Residency required in Vietnam
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Top Reasons To Join Us
Working for the Insurtech Market Leader.
100% Remote
Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C.
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
We are fully funded and backed by reputable VC funds and strategic institutional investors.
We have a global presence in Asia, EMEA and the Americas.
We’ve grown our annualized revenue by over 30x since January 2021.
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.
About the Role
We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.
You’ll be part of the frontline technical team —working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential .
About Support Team
Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also focus on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to elevate the overall experience.
The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale , ensuring that solutions are not only reactive but also continuously improved for long-term impact.
What You Will Do
Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Requirements
- ·You are proficient with customer support platforms (e.g., Jira, Zendesk).
- ·You have proven track record of leading and scaling customer service operations in a fast-paced environment.
- ·Why You'll Love Working Here
- ·International Environment
- ·Competitive remuneration package
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CoverGo, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 18h ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open software roles with comparable remote rules.
Free to apply, no account needed.
Typically $200k to $275k per year · You'll be taken to the employer's careers page.