VP of Operations (Emailable)

About Emailable

Emailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission-critical email infrastructure that must be fast, accurate, compliant, and always on.

We’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.

Now we’re hiring a VP of Operations to help scale the company from strong product-market fit to the next level of uptime, reliability, and operational precision. Role Overview

The VP of Operations is the execution engine of Emailable.

You will own the day-to-day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.

This is a hands-on operator role , not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.

If you’ve scaled a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive here.

What You’ll Own

1. Operational Execution

Build and maintain the operating cadence of the entire company

Run weekly standups, sprint reviews, and cross-functional syncs

Ensure priorities are executed on time, every time

Develop dashboards for SLAs, product delivery, and reliability

2. Support & Customer Operations

Maintain best-in-class support SLAs

Oversee ticket management, escalation paths, QA of responses

Identify patterns in support and feed them into product/engineering

3. Engineering & Product Coordination

Facilitate sprint planning and execution

Ensure engineering deadlines are realistic and met

Unblock bottlenecks across engineering, QA, and product

Build the communication layer between product, engineering, and support

4. Compliance & Reliability