Aidey
Support Specialist for a Shared Team
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 months ago · Added today
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We’re looking for a motivated, independent, and highly organized Support Specialist with a strong work ethic and the ability to multitask. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.
Responsibilities:
Provide customer support by phone, email, and chat in a timely manner.
Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
Be proactive and take initiative in improving work processes.
Requirements
Excellent English communication skills: verbal, writing, and reading – MUST
2+ years of experience in customer support or technical support roles – MUST
Experience supporting point-of-sale (POS) systems or property management systems (PMS) within the hospitality industry – ADVANTAGE
Experience supporting eCommerce businesses using platforms such as Shopify, WooCommerce, ShipStation, and other eCommerce tools – ADVANTAGE
Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, and similar tools – ADVANTAGE
Ability to learn quickly and effectively manage multiple client accounts simultaneously
Setup & Availability
Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
Flexible to work on a rotating schedule, including day, mid, night, weekend, and holiday shifts, as the team provides 24/7 support – MUST
Benefits
Above-market base
Fully remote, long-term role — no commute, no office mandate
Well-defined processes and structured workflows
Real growth track: lead or specialist roles
Requirements
- ·Excellent English communication skills: verbal, writing, and reading – MUST
- ·2+ years of experience in customer support or technical support roles – MUST
- ·Experience supporting point-of-sale (POS) systems or property management systems (PMS) within the hospitality industry – ADVANTAGE
- ·Experience supporting eCommerce businesses using platforms such as Shopify, WooCommerce, ShipStation, and other eCommerce tools – ADVANTAGE
- ·Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, and similar tools – ADVANTAGE
Benefits
- ·Above-market base
- ·Fully remote, long-term role — no commute, no office mandate
- ·Well-defined processes and structured workflows
- ·Real growth track: lead or specialist roles
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 16h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.