Aidey
Product Support Specialist (with developer-level skill)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 months ago · Found 1h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale. About the Client: The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look. About the Position: We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.
OPEN TO FRESH GRADUATES
Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner
Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)
Collaborate with development teams to resolve issues and implement solutions
Continuously learn about our products
Requirements
Excellent English communication skills: verbal, written, and reading is a MUST
Knowledge of CSS, HTML, and JavaScript is a MUST
Previous experience in customer service, technical support, or a related field is an ADVANTAGE
Knowledge of Shopify is an ADVANTAGE
Experience with Zendesk is an ADVANTAGE
Excellent problem-solving skills
Strong attention to detail and ability to manage multiple tasks simultaneously
Benefits
• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles
Requirements
- ·Excellent English communication skills: verbal, written, and reading is a MUST
- ·Knowledge of CSS, HTML, and JavaScript is a MUST
- ·Previous experience in customer service, technical support, or a related field is an ADVANTAGE
- ·Knowledge of Shopify is an ADVANTAGE
- ·Experience with Zendesk is an ADVANTAGE
Benefits
- ·• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.