Aidey
Senior Corporate Travel Consultant
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 4 months ago · Found 3h ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $120k–$170k a year, a typical range taken from 119 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.
This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Requirements
Proficiency in Amadeus is a MUST
Excellent English communication skills: verbal, written, and reading is a MUST
Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
Experience with Sabre or other booking software is an ADVANTAGE
Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs
Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements
Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients
Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing
Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking
Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
Responsibilities:
Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure
Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client
Apply fare rules and corporate travel policies when making booking decisions
Maintain continuous client communication from first contact through full resolution
Document all cases accurately for daytime team handover
Working Hours:
Requirements
- ·Proficiency in Amadeus is a MUST
- ·Excellent English communication skills: verbal, written, and reading is a MUST
- ·Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
- ·5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
- ·Experience with Sabre or other booking software is an ADVANTAGE
Benefits
- ·Fully remote, long-term opportunity
- ·Work directly with International teams
- ·Full-time schedule
- ·Clear processes and structured work
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $170k per year · You'll be taken to the employer's careers page.