EER Poland
IT Service Dispatcher / Coordinator - Remote
Remote work allowed only within certain countries or regions.
Employer listed it 10 months ago · Added today
Been open since 10 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $90k–$165k a year, a typical range taken from 262 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but the listing limits candidates to Lake Argyle, Remote, AU.
What the employer says
- Source listing states candidate location: "Lake Argyle, Remote, AU"
What Nomaders makes of it
- Nomaders could not match this to a wider region
- Check the original posting
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.
Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.
Position Overview
Our client is looking for an individual who will act as the operational control center of their IT service department.
Key Responsibilities:
Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.
Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.
Sales Support: Organizing and scheduling meetings with potential new clients for the sales team.
Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.
Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.
Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.
Candidate Profile
Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.
Requirements:
Passion for organization – planning, coordinating, and multitasking come naturally.
Structured and reliable working style with a strong sense of ownership.
Solution-oriented approach to challenges.
Strong service awareness and dedication to customer satisfaction.
Excellent communication skills with both customers and technical staff.
Collaborative team spirit.
German language skills at B1 level or higher.
Preferred Qualifications:
Experience in dispatching, coordination, or customer service
Familiarity with ticketing or dispatch software
Requirements
- ·Passion for organization – planning, coordinating, and multitasking come naturally.
- ·Structured and reliable working style with a strong sense of ownership.
- ·Solution-oriented approach to challenges.
- ·Strong service awareness and dedication to customer satisfaction.
- ·Excellent communication skills with both customers and technical staff.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at EER Poland, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Typically $90k to $165k per year · You'll be taken to the employer's careers page.