Whitecollars
Customer Service & Virtual Assistant (E-commerce)
Remote work allowed only within certain countries or regions.
Employer listed it 3 weeks ago · Found 2h ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but the listing limits candidates to Beirut, Beirut Governorate, Lebanon, Beirut, Beirut Governorate, lb, Remote.
What the employer says
- Source listing states candidate location: "Beirut, Beirut Governorate, Lebanon, Beirut, Beirut Governorate, lb, Remote"
What Nomaders makes of it
- Nomaders could not match this to a wider region
- Check the original posting
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Our Client
Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.
The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.
Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.
Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.
 
Why This Opportunity Matters
You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.
This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.
Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.
 
What You’ll Own
In this role, you will:
Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
Process customer orders accurately and ensure all required information is complete.
Follow up with fulfillment and delivery partners regarding cancelled orders.
Speak with customers to understand cancellation reasons and recover orders whenever possible.
Maintain accurate customer and order records in shared Google Sheets.
Make outbound calls to request product reviews and explore relevant upselling opportunities.
Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.
Moderate comments on social media advertisements while protecting a professional brand image.
Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.
Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.
What Makes You Successful
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Whitecollars, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.