Talan
More roles at TalanCustomer Evolution Manager, SAP AMS
Remote role where the employee must remain based in a particular country.
Listed for Canada
From the employer's advert: Conditions : Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Employer listed it 13 days ago · Added 12 days ago
First listed 13 days ago and still open.
Salary
$140k to $200k per year
Location
Listed for Canada
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Other
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Conditions : Canada-based remote role; occasional travel across North America, typically under 15% of working time.
- Contract
- Not mentioned in the advert
- Experience asked for
In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to…
- Pay
Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Toronto, ON, Canada, Toronto, ON, ca, Remote"
- Job description states: "Canada-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment. ”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.
With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. 
Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.
In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently
Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives. 
You operate Talan’s Continuous Value Operations model to move each engagement from reactive service toward continuous value creation. You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.
You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement. 
Your mission consists of:  
Customer orientation and partnership   Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account. 
Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity. 
Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales. 
Operational excellence   Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments. 
Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through. 
Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin. 
Consultative intelligence   Move each account along the Continuous Value Operations maturity curve from stabilization to continuous improvement by setting explicit objectives with the client. 
Maintain an improvement backlog covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. 
Identify and qualify Evolution and consulting opportunities arising from daily service, then provide Sales and Customer Solution teams with the business context required to develop them. 
Leadership, vision and initiative   Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation. 
Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning. 
Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance. 
Knowledge sharing   Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history. 
Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency. 
Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule. 
#LI-SAMLEBEL
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Talan, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$140k to $200k per year · You'll be taken to the employer's careers page.