Sutherland

Bilingual HR Support Representative (German and English)

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 3 weeks ago · Added 3 weeks ago

Listed for 16 days before it closed.

This job has closed

Sutherland has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: - Stay safe and secure – we offer permanent contract, additional health and life insurance.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Region Restricted

Remote work is allowed, but the listing limits candidates to Pristina, //1, Kosovo, Pristina, //1, xk, Remote.

What the employer says

Source listing states candidate location: "Pristina, //1, Kosovo, Pristina, //1, xk, Remote"

What Nomaders makes of it

Nomaders could not match this to a wider region
Check the original posting

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Founded in 1986 in the United States, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland Kosovo was established in Pristina in November 2017 and employs German-speaking staff who provide technical support and customer service.

We are currently looking for motivated German-speaking candidates who would like to work with us for a world-leading online sales platform.

What are we looking for:

Our client is a globally represented company, engaged in  e-commerce ,  cloud computing ,  online advertising ,  digital streaming and  artificial intelligence . As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.

Responsibilities:

Receive and log HR inquiries via phone and email.

Resolve queries through efficient ticketing systems.

Address employee inquiries on policies, benefits, and more.

Maintain high-quality service levels and adhere to processes.

Handle sensitive information with integrity and confidentiality.

Take ownership of query resolution and individual metrics.

Excellent proficiency of German (min B2H) and good proficiency of English (B2).

Business-level communication skills, written and verbal, being responsive, kind and polite.

Strong attention to detail and interpersonal skills.

The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.

Ability to manage confidential data with strict adherence to privacy standards.

Ability to adapt in a fast-paced, dynamic environment.

Previous experience in administration, HR or customer service is an advantage.

- Stay safe and secure – we offer permanent contract, additional health and life insurance.

- Work-life balance – we work from the comfort of our home.

- Relax – we offer 21days annual paid leave, so you can completely switch off and refresh.

- Expand your knowledge - get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.

- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.

Requirements

·The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
·Ability to manage confidential data with strict adherence to privacy standards.
·Ability to adapt in a fast-paced, dynamic environment.
·Previous experience in administration, HR or customer service is an advantage.
·- Stay safe and secure – we offer permanent contract, additional health and life insurance.

Benefits

·Maintain high-quality service levels and adhere to processes.
·Handle sensitive information with integrity and confidentiality.
·Take ownership of query resolution and individual metrics.
·Excellent proficiency of German (min B2H) and good proficiency of English (B2).
·Business-level communication skills, written and verbal, being responsive, kind and polite.

Applying

This listing has closed, so there is no application link. The details above are kept for reference only.

Found 22d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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