Sutherland
Mobile Telecommunications Support Associate
Remote role where the employee must remain based in a particular country.
Jamaica only
Employer listed it 20h ago · Added today
First listed today.
Salary
Not stated
Location
Jamaica only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Jamaica. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Kingston, St. Andrew Parish, Jamaica, //1, Jamaica, Kingston, St. Andrew Parish, Jamaica, //1, jm, Remote"
What Nomaders makes of it
- Residency required in Jamaica
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Company Description
We are  One Sutherland  — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Responsibilities:
Handle Inbound and outbound customer calls relating to mobile phone products and services
Demonstrate empathy, patience, and active listening to ensure positive customer experience
Resolve customer queries effectively, including troubleshooting mobile relates issues and providing solutions (technically inclined)
Accurately document call details  and actions taken in the ticket notes for each interaction
Escalate unresolved or complex issues through the appropriate channels in a timely manner
Adhere to program guidelines, company policies and compliance requirements at all times
Qualifications
Our most successful candidates will have :
Must be 18 years and older.
A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. 
We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery).
Must have a valid (not expired) government issued ID, TRN and NIS card.
Must be able to pass a criminal background check and drug test as needed.
Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
Must be able to train and / or work onsite.
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
Experience in customer service is an asset and preferred.
Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
Excellent attention to detail.
Requirements
- ·Our most successful candidates will have :
- ·Must be 18 years and older.
- ·A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. 
- ·We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery).
- ·Must have a valid (not expired) government issued ID, TRN and NIS card.
Benefits
- ·Onsite lunch concessionaire at reduced rates.
- ·Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
- ·Free On-site medical suite with nurse and medical doctor.
- ·Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
- ·Paid referral program
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
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