Sutherland
Bilingual Spanish Customer Service- Insurance Billing/Self Pay
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 17h ago · Found 2h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 279 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Charlotte, NC, United States, Charlotte, NC, us, Remote"
- Job description states: "eligible to work in the USA."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.
Hourly wage $17.50 English
$18.50 Bilingual  (Spanish/English)
Department is open 9am-9pm EST
Understand payer contracts, rules and regulations.
Understanding of insurance eligibility requirements
Understanding of insurance billing priority
Review claim denials, rejections and underpayments.
Communicate issues and offer suggestions to Management for process improvements.
Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.
High School diploma or GED required; College preferred.
Hospital or Healthcare (US) knowledge/experience preferred.
Contact or Call Center experience preferred.
Excellent verbal, written and communication skills required.
Ability to multitask and work under pressure.
Minimum typing skills 60 words per minute with the ability to talk and type
Minimum 3-5 years’ work-related experience.
SMS Invision, I-series, Meditech, Epic experience a plus.
Microsoft Office experience required.
This role is open to those eligible to work in the USA. 
EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all  Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Requirements
- ·Understanding of insurance billing priority
- ·Review claim denials, rejections and underpayments.
- ·Communicate issues and offer suggestions to Management for process improvements.
- ·Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.
- ·High School diploma or GED required; College preferred.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.