Sutherland
Customer Service Representatives - Remote
Remote role where the employee must remain based in a particular country.
Canada only
Employer listed it 2 days ago · Added yesterday
First listed 2 days ago.
Salary
Not stated
Location
Canada only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Halifax, NS, Canada, Halifax, NS, ca, Remote"
- Job description states: "residents of Canada"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology?
Join Us.
We’re Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there.   This is a remote, work from home position.
As a  Customer Service Representative,  you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in  streaming support  to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. 
This is the job for you if:
You are the go-to person to help troubleshoot tech problems.
You leverage streaming services regularly. 
You excel at handling customer inquiries of varying types.
You are an active listener and enjoy building rapport with customers. 
You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
You leverage two-way feedback to enhance your performance. 
What we offer:
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly company reward & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
Efficient and accurate typing skills (at least 30 words per minute)
Experience using a streaming player or gaming system
Excellent verbal and written communication skills and are a strong multitasker
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Requirements
- ·Experience using a streaming player or gaming system
- ·Excellent verbal and written communication skills and are a strong multitasker
- ·Driven by solving problems and meeting goals
- ·Familiar with Microsoft Office tools
- ·Experience in customer service and sales
Benefits
- ·Medical, dental and vision benefits
- ·Paid training & PTO
- ·Advancement opportunities – 80% of our frontline leaders have been promoted from within
- ·Monthly company reward & recognition programs
- ·Employee Discounts
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.