Sutherland

Implementation Engineer (Cisco/Omnichannel CX) -CONNECT

Work from home

Remote role where the employee must remain based in a particular country.

Mexico only

From the listing details: Source listing states candidate location: "Mexico City, CDMX, Mexico, Mexico City, CDMX, mx, Remote"

Employer listed it 7 months ago · Added 2 weeks ago

Been open since 7 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Mexico only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: At least 2 years of experience on Java Elements
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Mexico City, CDMX, Mexico, Mexico City, CDMX, mx, Remote"

What Nomaders makes of it

Residency required in Mexico
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“BS in Computer Science, Engineering or related field or 6 - 8 years progressive relevant experience required.”
“At least 2 years of experience on Java Elements”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

We are  One Sutherland  — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as  Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc.

Strong Knowledge in CISCO UCCE , WEBEX Connect and Java

Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.  

Partners with the Business and Service Delivery team to assist with new Program solutions. 

Responsible for Engineering design documentation along with Runbooks for Operations.

Partners with development/integrations team for platform support when needed.

Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.

Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.

Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe

Manages vendors on escalated issues and projects specific to your area of influence.

Interacts directly with client related to issues, problems, or overall design.

Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support.

Willingness and ability to cross train others in the varying technologies related to area of influence.

Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.

Our most successful candidates will have:

BS in Computer Science, Engineering or related field or 6 - 8 years progressive relevant experience required.

Expert knowledge of CISCO  UCCE   and CUCM Platform

Expert in creating CISCO  eServices  (Email, Chat, SMS or Social Media) routing strategies from scratch

At least 2 years of experience on Java Elements

5 years demonstrated experience delivering on multiple, simultaneous projects.

5 years’ experience with vendor management and performance to ensure compliance with commitments and budget.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Sutherland, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.