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Associate - Customer Service - Work At Home

Work from home

Remote role where the employee must remain based in a particular country.

Japan only

From the listing details: Source listing states candidate location: "Tokyo, TOKYO, Japan, Tokyo, jp, Remote"

Employer listed it 16 months ago · Added 2 weeks ago

Been open since 16 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Japan only

Timezone

APAC

Contract

Contract

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written…
Contract
Not mentioned in the advert
Experience asked for
Not mentioned in the advert
Pay
Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Japan. It is work from home rather than work from anywhere.

What the employer says

  • Source listing states candidate location: "Tokyo, TOKYO, Japan, Tokyo, jp, Remote"

What Nomaders makes of it

  • Residency required in Japan
  • Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

  • “If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!”

Questions worth asking: Nomaders interpretation

  • No pay is stated. Ask for the salary range before investing time in interviews.
  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

All your information will be kept confidential according to EEO guidelines.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, work from home, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (APAC).
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.