ServiceNow

Technical Product Manager, Legal AI and Platforms

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "Chicago, ILLINOIS, United States, Chicago, ILLINOIS, us, Remote"

Employer listed it 6 days ago · Added 6 days ago

First listed 6 days ago and still open.

Salary

$131,600 to $230,300

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: For positions in this location, we offer a base pay of $131,600 - $230,300, plus equity (when applicable), variable/incentive compensation and benefits.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Chicago, ILLINOIS, United States, Chicago, ILLINOIS, us, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow's legal team runs on ServiceNow. NDAs, procurement contracts, conflict checks, and requests for legal advice all move through our own platform.  

You'll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it. 

You won't hand requirements to engineering and move on. You'll prototype with AI, prove what works, and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people, starting with our own. 

What you get to do in this role:     

Own the roadmap  

Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems 

Plan each quarter in epics, then deliver through iterative development, testing, and production release 

Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build from 

Prioritize a busy backlog with clear tradeoffs, and say no when it matters 

Lead discovery with legal and business teams, identify opportunities to improve workflows, and translate them into prioritized product requirements and measurable outcomes 

Build AI agents legal teams trust 

Design and deliver AI agents for legal work, such as advice and counsel recommendations, contract redlining against our standard terms, request intake and triage, and contract review 

Decide how agents retrieve knowledge, when people review their output, and how feedback improves them over time 

Use out-of-the-box and Now Assist capabilities first, and build custom only when the platform can't do the job 

Build quick prototypes to test AI performance and get stakeholder agreement before committing to a full build 

Make sure anything headed to production gets engineering review and hardening 

Prove it works 

Define evaluation criteria, test sets, and pass thresholds before any AI feature reaches production 

Run model and vendor evaluations without locking into a single model or provider 

Build and own value models (hours saved, request volume, cycle time) and report AI impact to senior leadership monthly and quarterly 

Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch 

Requirements

·5+ years in technical product management, including ownership of a multi-quarter roadmap 
·Experience with enterprise workflow platforms 
·Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design 
·Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review 
·Experience on agile teams writing epics and user stories that engineers build from

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.