ServiceNow
More roles at ServiceNowSecurity Cross functional Success Architect
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "San Diego, CALIFORNIA, United States, San Diego, CALIFORNIA, us, Remote"
Employer listed it 11 days ago · Added 10 days ago
First listed 11 days ago and still open.
Salary
$171,900 to $300,800
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Software
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- Contract
- Not mentioned in the advert
- Experience asked for
8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
- Pay
For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "San Diego, CALIFORNIA, United States, San Diego, CALIFORNIA, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Qualifications Experience”
- “8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
 
 
Position Overview
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. We work with product and cross-functional teams, sharing customer insights to drive innovation, scale, and product improvements.
Security Cross-Functional Success Architect – Armis , ServiceNow Security & Risk Products
Job Description – Key Responsibilities
1. Drive Customer Success & Adoption: Lead technical engagements across Armis and ServiceNow Security products, helping enterprise customers accelerate adoption, optimize implementations, and achieve measurable business outcomes.
2. Cross-Functional Technical Leadership: Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.
3. Security Architecture & Integration: Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security to deliver unified asset visibility and risk management.
4. Strategic Customer Engagement: Act as a trusted technical advisor for strategic accounts, proactively identifying implementation risks, managing escalations, and improving security posture and operational resilience.
5. Scale Best Practices & Enablement: Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality, drive product adoption, and scale customer success across the security portfolio.
Key Responsibilities
Provide strategic guidance on ServiceNow platform architecture and best practices across multiple product lines
Deliver enablement and best practice guidance for ServiceNow solutions such as, Security Products, Integrated Risk Management,
Assess customer implementations for performance, scalability, data quality, and upgrade readiness, and recommend improvements
Mentor technical teams and influence stakeholders on platform capabilities and optimization strategies
Lead discovery sessions and develop solution roadmaps aligned with customer business objectives
Serve as a trusted advisor to help customers achieve measurable business outcomes from their ServiceNow investment
Bring customer insights back to product and engineering teams to inform the roadmap and product improvements
Required Qualifications Experience
8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
Proven track record designing and implementing enterprise-scale ServiceNow solutions
Requirements
- ·8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
- ·Proven track record designing and implementing enterprise-scale ServiceNow solutions
- ·Background in enterprise architecture, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols
- ·Experience in professional services or consulting roles with demonstrated ability to influence technical strategy
- ·Technical Expertise
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$171,900 to $300,800 · You'll be taken to the employer's careers page.