ServiceNow

Senior Customer Success Manager - Federal

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "Washington, District of Columbia, United States, Washington, District of Columbia, us, Remote"

Employer listed it 3 weeks ago · Added 3 weeks ago

Listed for 7 days before it closed.

This job has closed

ServiceNow has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

$113,700 to $175,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: MUST RESIDE IN THE DC METRO AREA
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: For positions in this location, we offer a base pay of $113,700 - $175,000 , plus equity (when applicable), variable/incentive compensation and benefits.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Washington, District of Columbia, United States, Washington, District of Columbia, us, Remote"
Job description states: "MUST RESIDE IN THE DC METRO AREA"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“You have 5+ years of account management, implementation, or sales experience in software/SaaS”
“Prior experience supporting Federal customers is required.”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

MUST RESIDE IN THE DC METRO AREA

What you get to do in this role:

You partner with our initial customers to drive product value

You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value

You partner cross-functionally to translate business needs and product requirements into new solutions for customers

You will evolve and iterate on our customer onboarding strategy

You work with internal teams and customers to drive adoption, engagement and growth

You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks

You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders

You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

To be successful in this role you have:

You have 5+ years of account management, implementation, or sales experience in software/SaaS

Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.

You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience

You have experience supporting deployments with large enterprise customers

Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal

You have experience building strong internal and external relationships, including with senior-level executives throughout companies

You are diplomatic, have tact and you are poised under pressure

You possess a voracious appetite to learn and grow

You have completed a Bachelor’s degree

Requirements

·You have 5+ years of account management, implementation, or sales experience in software/SaaS
·Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
·You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
·You have experience supporting deployments with large enterprise customers
·Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal