Client Director - Life Sciences - CA

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership to clients

Be the relationship manager between customers and ServiceNow

Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes

Manage all Executive relationships between ServiceNow and assigned clients

Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources

Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level

Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

7+ years of experience in client management, and aligning account strategies to revenue opportunities

2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)

Experience achieving sales targets

Experience leading virtual or matrixed teams

Ability to understand broad, macro-level business IT needs for a prospective client

Travel up to 50% (depending on geography/region)

FD21

For positions in this location, we offer a base pay of $156,780 - $258,660 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.