Forward Deployed Solution Engineer – Applied AI FDE

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team Bio:  

ServiceNow’s Applied AI Forward Deployed Engineering (FDE)  team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. 

Our mission:  We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. 

Why This Role Matters:

Enterprises are raising the bar. AI initiatives must deliver business value—not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. 

As a  Forward Deployed Software Engineer (FDSE) , you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation—delivering systems that are battle-tested in production and scalable across industries. 

Who You Are:

You are a systems-minded, AI-native engineer who ships real software. You own the full stack—and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact. 

You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You don’t just debug code—you debug systems, context, and customer pain points. 

You will:  

Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI 

Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments 

Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements 

Shape developer experience by sharing feedback with platform and product teams  

What You’ll Do:  

Deliver Production -  ready   solution in agile end-to-end sprints

Engineer with versatility:  APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components 

Operate with agility:  integrate with legacy systems, navigate ambiguity, ship safely at speed 

Codify patterns:  build scaffolds, SDKs, and documentation to scale success across customers 

Influence platform:  inform product strategy through field-tested insights and extensible code 

What Success Looks Like:

Production-grade delivery:  Your solution builds consistently convert to scaled deployments in production environments