ServiceNow
ITOM Solution Architect
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 12h ago · Found 3h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $105k–$220k a year, a typical range taken from 587 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Dallas, Texas, United States, Dallas, Texas, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
 
ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift depends entirely on whether the operational data underneath it can be trusted, which is the problem this role owns. 
The ITOM Solution Architect designs and leads technical delivery of ServiceNow ITOM solutions across CMDB and service data foundations, Discovery, Service Mapping, ITOM Health, event intelligence, and service observability, and increasingly designs the agentic layer built on top of them. The role moves fluidly between deep technical design and executive advisory, with the judgement to give customers evidence-based assessments of their operational maturity rather than aspirational ones. 
 
What you'll do: 
Architect the data foundation 
Own ITOM architecture: Discovery, Service Graph Connectors, Agent Client Collector, CMDB/CSDM design, IRE and reconciliation, and Service Mapping strategy 
Design and data foundations AI-ready and trustworthy 
Design sustainable data population architecture, including MID Server and collection topologies that hold up under real enterprise network and security constraints 
Design the event intelligence and observability layer 
Architect ITOM Health and Service Observability with SLO-based Service Reliability Management as one signal-to-service model 
Integrate existing monitoring estates (for example, Dynatrace, Datadog, SolarWinds, Splunk) 
Define operational success: noise reduction, alert-to-CI coverage, MTTR, and service health accuracy 
Design and govern the agentic layer 
Design where ServiceNow Otto and AI agents fit operationally, including alert triage, detecting and correcting CMDB issues, and autonomous SLO creation 
Build custom agentic workflows in AI Agent Studio where out-of-box coverage stops 
Build guardrails before automation, especially in regulated environments 
Advise and lead 
Give honest current-state assessments, including telling customers when they are not ready for the use case they came in asking for 
Translate architecture into business outcomes for CIOs and infrastructure leaders: risk, cost, and toil avoided 
Flag integration, data-quality, and scalability risk before it hits delivery 
Keep architecture consistent with engagement managers, technical consultants, and platform architects 
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $220k per year · You'll be taken to the employer's careers page.