Staff Inbound Product Manager - U.S. Public Sector Platforms

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Serving public sector customers is an integral part of ServiceNow's business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in the United States. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed the data and security regulations and policies of our government customers. These environments span ServiceNow-hosted regulated clouds, customer-managed and partner-operated deployments, and emerging sovereign offerings.

About the role

ServiceNow is seeking a Staff Product Manager to own strategy and execution across our U.S. Public Sector cloud platforms — a portfolio that includes our regulated ServiceNow-hosted environments (e.g., GCC and NSC), our self-hosted and partner-operated Private Stack deployments.

In this individual-contributor role you will define how the ServiceNow platform operates across isolated, customer-managed, and partner-hosted environments, setting cross-domain strategy and driving parity with our commercial cloud while meeting stringent compliance, security, and sovereignty requirements. You will shape the market point of view for regulated public sector, own multi-quarter strategy and roadmap, and directly influence the roadmap of the broader ServiceNow Platform to better serve this specialized segment of customers.

You will operate at the intersection of platform architecture, compliance, and go-to-market, leading multi-team and multi-VP programs and aligning engineering, security, GTM, legal, and partner ecosystems. Reporting into the Regulated Markets & Public Sector product organization, you will be a key member of a team that drives the growth of ServiceNow's public sector business.

Your product portfolio

Regulated ServiceNow-hosted clouds  — Own strategy and roadmap for offerings (e.g., GCC, NSC) supporting U.S. federal, state, local, and other regulated public sector customers, aligned to frameworks such as FedRAMP, DoD IL4/IL5, CJIS, and FIPS.

Self-hosted / Private Stack (incl. Private Stack Pro)  — Own strategy for customer-managed and partner-operated deployments, driving the containerized, scalable Private Stack Pro deployment model and the official Private Stack go-to-market.

Pro & sovereign offerings  — Own roadmap, packaging, and GTM strategy for Pro hosted deployments and emerging sovereign asks, including new-market entry evaluation.

Partner & ecosystem model  — Define how partners deliver ServiceNow as a regulated and sovereign platform, setting operating models, certification approaches, and GTM strategy.

What you get to do in this role

Own cross-domain product strategy and a multi-quarter roadmap across the U.S. public sector cloud portfolio, balancing parity, compliance-driven capabilities, and platform scalability across offerings.

Shape the market point of view for regulated public sector, anticipating parity blockers and validating federal, DoD, and SLED nuances (e.g., ATO, boundary, connectivity).

Define scalable compliance and security patterns (e.g., pre-authorization guardrails) with legal, compliance, OCISO, and security teams, anticipating NIST/TLS/CMMC deltas and de-risking early.

Partner with engineering to set architecture direction across deployment models (ServiceNow-hosted, customer-managed, partner-hosted, disconnected/air-gapped), containerization, and security, identity, and connectivity approaches.

Industrialize release patterns for regulated GA — planning SCR bundles, aligning QE/SRE gates, resolving cross-team blockers, and implementing operational metrics (lead time, change-fail rate).

Lead multi-team and multi-VP programs, influencing OCISO, legal, and infrastructure leadership to unblock delivery and align on strategy.

Design GTM motions with Legal and enable the field — positioning, FAQs, RFP responses, architecture guidance, and playbooks — to reduce sales friction across Private Stack, Pro, and sovereign offerings.

Own data-driven prioritization: balance capacity, cost, and revenue with scenario planning; tie investment to NNACV; and drive business cases and New Market Entry analysis tied to TAM and CACV.

Standardize specification and communication templates across the organization and set the documentation bar for regulated offerings; monitor competitive intelligence as an input into product strategy.

To be successful in this role you have: