ServiceNow
Community Web Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it yesterday · Found 1h ago
First listed yesterday.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Marketing
This employer didn't state pay. Jobs like this usually pay around $125k–$185k a year, a typical range taken from 229 senior-level marketing roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Austin, Texas, United States, Austin, Texas, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
 
About the Team:
The ServiceNow Community Platform team manages one of ServiceNow's largest customer-facing digital experiences. The Community serves customers, developers, partners, user groups, product teams, and advocates through forums, product hubs, events, learning resources, and peer-to-peer engagement experiences. 
We are looking for a Community Web Manager to lead publishing operations and content management across the ServiceNow Community platform. This role is responsible for ensuring content is accurate, timely, discoverable, and aligned with the needs of business stakeholders and customers. 
What You Will Do:
Own Community Publishing Operations:
Execute and manage website updates across the ServiceNow Community platform. 
Manage staging, quality assurance, and production deployment processes. 
Design, build, and deploy landing pages using Khoros templates. 
Manage page layouts, components, asset placement, and responsive design. 
Manage external Community properties, like the ServiceNow Community YouTube channel, podcast publishing via Omny, and video publishing on Brightcove. 
Manage Community Platform Configuration:
Configure site navigation, redirects, content placement, tagging, labels, permissions, and visibility settings. 
Support role-based access controls and community governance requirements. 
Partner with engineering and product to identify publishing workflow improvements, submit feature requests, and resolve publishing issues. 
Collaborate with UX design and brand teams on page layouts, components, design implementation, and brand compliance. 
Support Product Hubs and Community Experiences:  
Build and maintain product hub experiences using established templates and content frameworks. 
Coordinate content migrations, launches, and updates with business stakeholders. 
Ensure content is organized and presented consistently across the platform. 
Partner with Stakeholders:  
Serve as the primary point of contact for Community publishing and content management requests. 
Requirements
- ·Partner with engineering and product to identify publishing workflow improvements, submit feature requests, and resolve publishing issues. 
- ·Collaborate with UX design and brand teams on page layouts, components, design implementation, and brand compliance. 
- ·Support Product Hubs and Community Experiences:  
- ·Build and maintain product hub experiences using established templates and content frameworks. 
- ·Coordinate content migrations, launches, and updates with business stakeholders. 
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open marketing roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $185k per year · You'll be taken to the employer's careers page.