ServiceNow
More roles at ServiceNowSolution Architect, Strategic Portfolio & Enterprise Architecture
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "Dallas, Texas, United States, Dallas, Texas, us, Remote"
Employer listed it 7 weeks ago · Added 2 weeks ago
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Sales
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- Contract
- Not mentioned in the advert
- Experience asked for
10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization; or equivalent education and experience. 
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Dallas, Texas, United States, Dallas, Texas, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
 
This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks – providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Engineering). 
The Solution Architect will bring strategic portfolio management expertise, enterprise architecture leadership, and deep cross-domain product knowledge to drive transformational outcomes for our customers and partners 
Responsibilties: 
Serve as the architectural authority on customer engagement teams owning the strategic platform portfolio across multiple ServiceNow workflow domains, ensuring alignment to each customer's long-term technology landscape, and establishing enterprise governance frameworks and architecture standards. 
Define and govern enterprise-grade ServiceNow architectures, applying TOGAF or equivalent frameworks alongside ServiceNow technical standards to produce scalable, maintainable, and future-ready platform deployments. 
Build and sustain strategic relationships with product owners, platform stakeholders, and customer architecture teams influencing ServiceNow product roadmaps and championing multi-domain workflow capabilities. 
Engage regularly with senior leadership and CXO stakeholders to shape enterprise architecture vision, align multi-year ServiceNow portfolio roadmaps to business strategy, and advise on organizational change management and platform scaling for large, complex environments. 
Drive enterprise architecture thought leadership through executive briefings, formal presentations, and strategic portfolio workshops showcasing platform transformation outcomes and portfolio scaling success stories. 
Develop and continuously refine enterprise architecture frameworks, portfolio governance standards, and reusable reference architectures in partnership with the Customer & Partner Excellence Team and field delivery organization. 
Mentor and elevate enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem cultivating a community of practice around strategic portfolio management and platform governance. 
Maintain and advance expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and ServiceNow certifications spanning ITSM, ITOM, App Engine, and cross-domain workflow capabilities. 
Lead executive architecture workshops, multi-product roadmap definition, and implementation complexity assessments during pre-sales cycles partnering with Services Account Executives, Solution Sales Executives/Consultants, and Partner Sales Organizations to shape winning strategies for complex enterprise opportunities. 
To be successful in this role, we need someone who has: 
10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization; or equivalent education and experience. 
Deep expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and strategic portfolio governance, with a track record of managing complex, multi-domain technology portfolios across Fortune 500 or similarly scaled organizations. 
Demonstrated ability to shape enterprise strategy at the C-suite level. Translating complex multi-domain portfolio decisions into executive narratives, identifying platform investment risks and trade-offs, and delivering architectural thought leadership that accelerates enterprise transformation. 
Proven ability to produce enterprise architecture artifacts; including platform portfolio roadmaps, reference architectures, and governance frameworks tailored to executive, architectural, and technical audiences across all organizational levels. 
Experienced in leading strategic architecture reviews and portfolio governance sessions with enterprise customers, driving executive alignment on multi-product platform strategies and long-term architectural vision. 
Experience leveraging or critically evaluating AI integration within enterprise architecture frameworks; including AI-powered workflow orchestration, agentic automation, and AI governance within complex multi-product portfolios, and assessing AI's strategic impact on enterprise operating models. 
Skilled at navigating both technical and business stakeholder environments synthesizing enterprise requirements, portfolio constraints, and architectural standards into cohesive, scalable platform strategies across large, complex organizations. 
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.