Senior Staff Cloud Security Engineer – Financial Services - Office of the CISO

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team.  Come join the Office of the CISO and help set the bar for cloud security!

What you get to do in this role:

ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. 

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.  

You will be a member of the AMS team of the Office of the CISO in English and French-speaking countries.  

As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors. You will expertly navigate questionnaires and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external. 

As a leader in security conversations, you will skillfully rebut cloud and AI technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives. 

This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program. Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer. 

Key Responsibilities:

Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects. 

Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI. 

Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts 

Respond to prospect and customer questions related to security. 

Conduct security calls with customers  

Respond to security questionnaires 

Present and evangelize on AI and cloud adoption & assurance. 

Contribute to the overall messaging and positioning of the Security Office 

Coordinate and manage end-to-end customer cloud security experience. 

Active participation in Security Industry forums, communities, and standards organizations